Privacy Policy

Information You Give Us

Depending on how you interact with the ministry, we may collect:

• When you contact us: your name, email address, the type of inquiry and your message.
• When you join the DeepDive priority list: your first name and email address, and a record of your consent to receive DeepDive emails (the date and time and the wording you agreed to).
• When you register for a program or make a purchase: your name, email address, billing address and the details of what you purchased or registered for. Card details are entered into our payment processor’s secure system. We do not receive or store your full card number.
• When you use a member area: the information needed to give you access, such as your login and your access to program materials.
• When you license Milestones: the purchaser’s details. Participant Journal licences are purchased by quantity. We do not receive the names of individual Milestones participants.
• When you share feedback, for example through the Milestones feedback form: your name, email address, your responses and whether you are willing to be contacted.
• When you support the ministry: the information needed to process and acknowledge your gift or sponsorship.
• When you ask for scholarship assistance: the information you choose to share. We use it only to consider and respond to your request.

Please avoid sending us sensitive personal information unless it is genuinely needed for your request.

Taking Part in Live Sessions

DeepDive and DeepDive 1-on-1 sessions take place live on Zoom. In a DeepDive group, participants can see and hear one another, and each group agrees together to respect the privacy of what others share. We cannot control what other participants do with what they hear, so please share what you are comfortable sharing.

The Living Life Intentionally App

The free Living Life Intentionally app is currently a test version for adults.

Your notes. Your notes are saved on your phone. When you sign in, they are also stored in your account, so they are there on any phone you sign in on. Your notes are private to you: other users, including the members of your groups, cannot see them. We look at them only when needed to keep the app working or when you ask us for help, and we never share or sell them.

Signing in. To sign in, you give us your email address and the name you would like your group to see. We use your email address to send you sign-in codes and messages about your account.

Groups. Messages you post in a group are stored so the members of that group can see them. A group leader can remove posts, and anyone in the group can report one.

Reminders. If you turn on reminders, we store your phone’s notification address, the meeting days and times you choose, and your time zone so we can send them. No name or email address is attached to your reminders.

The app’s information is stored with our service provider, Supabase, on servers in Canada. To delete your account, notes and messages, email support@renewingyourmindministry.com.

Email

If you join the DeepDive priority list, we email you about DeepDive, including your priority-registration invitation when registration opens. If a group’s timing doesn’t suit you, the “Not this group” link in an invitation keeps you on the list for future groups. When you register for a group, you are removed from the priority list automatically.

You will also receive messages connected to a purchase, registration or account, such as confirmations, reminders and receipts.

We do not send you general promotional email simply because you made a purchase or registered. If we offer a general ministry mailing list in the future, we will ask for your consent before adding you to it.

Every promotional email includes a way to unsubscribe.

Our email system records whether messages are opened and which links are clicked. We use this to understand whether our communications are useful and to honour your preferences, such as your “Not this group” choice.

Who We Share Information With

We do not sell your personal information or your email address.

We use trusted service providers to operate the ministry. They process information only as needed to provide their services to us:

• Kartra: our pages, forms, checkouts, calendar registration, member areas, email and automation;
• Stripe: card payments for programs and resources;
• our printer: orders for Scripture Cards and other printed materials are paid for through the printer’s own Square payment system, and the printer receives the details needed to process, fulfil and ship your order;
• Zoom: live sessions;
• Dropbox: private storage of session recordings, where used;
• Google Analytics: website analytics on renewingyourmindministry.com and renewingyourmind.kartra.com;
• the hosting, forms and security providers for renewingyourmindministry.com.

We may also disclose information when reasonably necessary to:

• comply with the law or a lawful request;
• protect the rights, safety or property of the ministry or others;
• investigate fraud or misuse; or
• enforce our terms.

Testimonials and Feedback

We never publish your name, words or image as a testimonial without your separate permission. Submitting feedback is not permission to publish it.

Information Stored in Other Countries

Some of our service providers store or process information outside the country where you live, including in the United States. Information held in another country is subject to that country’s laws and may be accessible to its authorities as those laws allow.

How Long We Keep Information

We keep personal information only as long as reasonably needed for the purposes described here, including providing programs and access, keeping ministry and financial records, meeting legal or accounting requirements and resolving disputes. Session recordings are deleted after three years. When other information is no longer needed, we delete or anonymize it.

Security

We use reasonable administrative and technical safeguards to protect personal information. No website, email or online system can be guaranteed completely secure, so please use care in what you send electronically.